Help

Though always welcome to drop by cron offices with any questions, you are most likely to consult web pages and email when in need of assistance. This web site should answer most of your questions. Should a page not, you will find the appropriate contact for additional assistance in the lower right corner. It will either read: Need Help? cron or Need Help? IS&T. Clicking on either will open a blank email appropriately addressed.

Generally speaking, cron-provisioned/DUSP-specific services are supported by cron. IS&T's help desk handle everything else. Please consult each body's supported services and contact information below before making your request.

cron : Serving cron-Provisioned Resources

  • Supported Services:
  • Site: cron.mit.edu
  • Hours: 9:00-17:00 EST M-F
  • Emailcron@mit.edu : Please use your MIT email account when contacting cron@mit.edu
    • Use brief, meaningful subject line. Prefix ‘URGENT’ or ‘EMERGENCY’ if applicable. For example: ‘URGENT: Cannot Print From Laptop : No Output’
    • In body of email, provide full, detailed description of issue. For example, if the issue is with printing let us know:
      • if using Macintosh or Windows
      • the wireless network through which you are connected
      • the application from which you are printing
      • the exact wording of any error message and/or screenshots or full descritpion of unexpected behaviour
    • Do not cc or bcc any mailing lists when emailing cron@mit.edu
    • If you are having multiple issues, please write separate email for each issue

IS&T : Serving General MIT Computing

  • Supported Services:
    • General: computing accounts (Kerberos IDs), email, all software (except Rhino), network, Global Protect VPN, web certificates, Code 42 backup, network file services (AFS, DFS, Dropbox, OneDrive), class management systems (Stella, Canvas), Zoom, WebEx
  • Sites: ist.mit.edukb.mit.edu
  • Hours: 24 hours/day, 7 days/week
  • Tel: 617-253-110
  • Emailservicedesk@mit.edu : Please use your MIT email account when contacting servicedesk@mit.edu
    • Use brief, meaningful subject line. Prefix ‘URGENT’ or ‘EMERGENCY’ if applicable. For example: ‘URGENT: Atlas Inaccessible : Authentication Error’
    • In body of email, provide full, detailed description of issue. For example, if the issue is with accessing Atlas let IS&T know:
      • if using Macintosh or Windows
      • the browser you are using
      • the exact URL you are trying to access (it will begin ‘http://' or 'https://')
      • the exact wording of error message and/or screenshots
    • Do not cc or bcc any mailing lists when emailing servicedesk@mit.edu
    • If you are having multiple issues, please write separate email for each issue
created | maintained by cron | course 11